Testimonials

"Window & Door Solutions, LLC was a great company to have install our two doors.  The patio door that was installed was of better quality and more energy efficient than the one that was replaced which Bob spent a lot of time with us going over the specs and exact details of what was going to be happening step by step.  Our front entryway door was a bigger job as there was wood damage that needed replacing before the door could go in.  Also, because the new door was much more fancy than the plain door, Bob and his crew designed an outer design that surrounds the door that perfectly fits the look of the house.  It was done right on the job without specific plans...that is how talented and skilled the carpenters are that are on Bob's team.  We couldn't be happier with both the doors.  Each door has its own specific details that set it apart from the other.  The patio door is more of a functional door that is used quite often.  It is energy efficient, it has a much more secured locking system for our peace of mind, and it is a high quality door that was expertly installed.  Our entryway door was also expertly installed, also with decorative carpentry added on both the inside and outside that were not in the original plans.  The craftsmanship was outstanding.  The door selection took us some time to decide because there was so much to choose from however, Bob was patient and knowledgeable about the products he offers and helped us through the process.  Bob and his crew of craftsman are 100% professionals with a keen eye for detail.  He was on the job making sure we were completely happy with the progress and gave us step by step details and was always available if we had questions.  The office staff had the same availability.  Our entryway door is the most beautiful door in our neighborhood and we have had many, many compliments, it completely changes the look of our front entrance colonial so it doesn't look just like all the others.  It has also inspired at least three of the homeowners in our neighborhood to change their front doors.  Not only would we use Window & Door Solutions, LLC again but we would highly recommend them to anyone and everyone."  Stacey M., Lockport, NY
 


"Project was well run from the initial sale through delivery, installation, clean-up and final project close-down.  All Window & Door Solutions, LLC representitives were very courteous, prompt, and provided necessary follow-up.  In a project of this size and with some complexities, there are bound to be a few issues.  I can honestly say that the issues were minor and when brought to the attention of the owner or project manager, they were addressed promptly to our satisfaction.  Timeframe from start to finish was exaclty as promised.  No cost overruns were needed.  Installation crew arrived promptly and were here to oversee the delivery of the windows.  It was clear that our satisfaction was important to the company." Kathy C., Williamsville, NY


"Overall my experience was excellent.  When I placed the call to get an estimate they were able to come late after I got home from work to see what I wanted to replace and take the appropriate measurements.  I received an estimate within 24 hours.  As I reviewed the estimate and had questions they returned my emails promptly and with adequate detail.  About 3 weeks after placing the order they called and said my material had arrived and would like to schedule installation  The crew arrived promptly when they said that they would.  I believe that they did an excellent job installing the windows and doors.  The finish carpentry of my interior wood trim was excellent.  They matched the previous stain perfectly and all the corners were mitered great.  They did an excellent job cleaning up  after themselves.  I was impressed that they replaced my rotted wood with the new cellular vinyl product that is maintenance free.  I have seen the product in Lowes and it is not cheap.  They could have used regular wood instead but they did it the right way and it should definitely be maintenance free.  Overall I give the crew that did my install a AAA rating." Fred W., Lockport, NY


"I just want to thank you for the excellent service and attention everyone showed us as we completed projects at our new home.  From the very beginning, it was a professional and comfortable experience.  Bob came to measure for the sliding glass doors and a new window, offering suggestions and entertaining discussions so that we knew what we were getting, without question.  His invitation to visit the showroom enhanced the experience, as we were able to actually view similar windows and trim options, making the selection process more solid.  Christina prepared several scenarios with different options so we could make an educated decision.  The installation crew was friendly and answered any questions we had without hesitation.  The finished job looks exactly like it was explained to us and what we visioned.  Thank you all." Jeff & Norma G., Williamsville, NY


"A quick note of thanks to you and your crew for doing an excellent job with our new sun porch windows.  We found everyone to be friendly and very respectful to our property, especially Joel's prize rose!  Also very pleased with your efforts in matching our woodwork in both color and especially the sheen.  Thanks again and look forward to our next project." Kathy R., Olcott, NY


"Window & Door Solutions, LLC replaced several windows and a sliding glass door with Pella windows.  Bob provided the estimate and answered any questions that I had.  I received 6 estimates and at each one I stated that I didn't want replacement windows where the sashes were removed but wanted the original window completely removed down to the studs so I was sure that I had a good air seal.  He was one of only 2 companies that said "that's the right way and the only way we do it."  His crew was punctual, respectful, pleasant to deal with, and did excellent work.  They had a trim carpenter on site to install (and rebuild in one case) the interior casing on the windows and installed low-maintenance composite trim on the outside of the house, caulking everything and insulating with foam around the windows and door.  Larry followed up two days later to check the quality of the job and to make sure that I was satisfied.  I would certainly use them again and recommend them to others." Steve G., Amherst, NY


"I just wanted to let Bob know we are extremey pleased with every aspect of our project.  The quality of work is impeccable.  The crew who was here performing the work were all professional and great to work with.  Everyone we interacted with, including Bob, Holly, Christina, Larry, and the crew were fantastic.  From beginning to end, we enjoyed working with you all.  Thank you very much!" Patrick O., Amherst, NY


"Thanks for running a first class operation and doing a great job on our project.  I know it wasn't a big project for you guys but it was to us and I felt you guys treated it that way.  When cutting the 8 inch foundation of the house the crew was able to keep most of the dust out of the house.  The patio door turned out great as did the windows upstairs.  It was refreshing dealing with someone who followed thru on everything they said they would, returned phone calls and has professional employees working for them, from the office to the install crew.  You will have Micky and my voice advertising your company. Thanks again." Micky & Tony  L., Lancaster, NY


"After several meetings with other window companies, we finally got the process explained so we knew we were getting the best option for window and door replacement for our home.  Bob and his crew were professional beyond words and the quality of the workmanship far exceeded our expectations.  Our home is now free from cold drafts and it is really amazing how much quieter it is inside.  Can't wait to compare heating bills after the winter."  Judy A., East Amherst, NY


"What convinced us to use Window and Door Solutions, LLC was their competitive pricing while still utilizing a highly skilled installation staff." Doug K., Clarence, NY


"The most impressive thing about Window and Door Solutions, LLC was helping my wife and I understand the differences between all of the vast amount of product and manufacturers available.  They took the time to explain the differences so the decisions were easy." Andy R., Clarence, NY


"Your attention to detail, the suggestions you made, the workmanship of your crew resulted in a job that surpassed my expectations. I need not look elsewhere for anyone to improve my home." Satisfied Customer, East Amherst, NY


"I would like to take a moment to express my overwhelming gratitude to see the excellent craftsmanship on my window installation. Bob, you did one heck of a job, from start to finish. The professionalism your team displayed is remarkable." Anthony, C., East Amherst, NY